FAQs — answers to our most popular questions
Shipping
How much does shipping cost?
- Free shipping in New Zealand for orders $50 and over (except for Stewart Island, Great Barrier Island and Waiheke Island)
- $4.90 shipping fee for orders under $50
How long will my order take to arrive?
Orders placed before 12pm will be shipped the same day and delivered within three working days to non-rural addresses. Rural delivery can take up to six working days.
How can I track my order?
Once you’ve placed your order, you’ll receive an email confirming your order. Please contact our team at orders@chia.co.nz if you require a tracking update on your order.
How will my order be delivered?
We provide contactless delivery straight to your doorstep.
Returns
Returns
Unless there is a fault with your order, we’re unable to offer returns for food items. If your order is not up to standard for any reason, please contact us by email to orders@chia.co.nz or phone us on (+64) 21 167 0707.
What happens if a bottle breaks during shipping?
Because we work with recyclable glass bottles, it’s possible for them to break during shipping. Please let us know if this has happened by email to orders@chia.co.nz and we will replace your order.
Nutrition & Allergens
Are your products gluten-free?
All Chia Sisters products are gluten-free. However, the additional items in our gift boxes are not certified gluten-free.
Are your products dairy-free?
All Chia Sisters products are dairy free. However, the additional items in our gift boxes may contain dairy.
Are Chia Sisters drinks sugar-free?
We will never add sugar to our drinks, but there are naturally occurring sugars in the fruit. If you’re cautious of sugar, our Chia Superfood Drinks and Superfood Smoothies contain a high level of fibre, making them excellent for regulating blood sugar levels.
Are Chia Sisters drinks suitable during pregnancy?
Yes! Our Chia Superfood Drinks, Superfood Smoothies, and Immunity Tonic are full of powerful plant-derived nutrients that provide natural support for pregnancy.
Are Chia Sisters drinks suitable for children?
Yes! All of our drinks are suitable for children, providing an all-natural source of nutrition. No additives, preservatives, or refined sugar — only nature’s most delicious foods.
Product Shelf Life & Storing
What is the shelf life of your products before being opened?
Simple refer to the best before date on the bottle neck.
Do your drinks need to be refrigerated before opening?
No. All of our drinks can be shipped and stored ambient, but we think they taste best when served nice and cold from the fridge.
What is the shelf life of your drinks after being opened?
Once opened, our drinks will last 3-5 days as long as they are stored in the fridge. The Immunity Tonic can last up to 2 weeks.
Do your drinks need to be refrigerated after opening?
Yes. Once opened, our drinks should be kept in the fridge.
About Chia Sisters
Who owns Chia Sisters?
Sisters Chloe and Florence Van Dyke, and their dad, Ben. Chia Sisters is a family-owned company proudly led by women.
What accreditations does Chia Sisters have?
We wear our certifications with pride and work hard to maintain every one of them.
In 2021, Chia Sisters became a B Corp Certified business, meaning we meet the most rigorous standards of social and environmental performance, accountability, and transparency. While we love creating nutritious and delicious products, we also believe in being a fierce force for good — balancing profit and purpose.
In 2019, Chia Sisters achieved Zero Carbon and Climate Positive status, recognising that we’re offsetting more than 120% of our emissions.
In 2017, Chia Sisters became Nelson's first Living Wage employer – a big step for the region and an essential progression for our company.
Who develops Chia Sisters products?
Our Co-founder Chloe Van Dyke developed Chia Sisters’ range of drinks, utilising her background in neuroscience, nutrition, and herbal medicine to produce naturally nutritious beverages. Chloe collaborated with Callaghan Innovation to build the custom technology required to produce the highest quality products.
Where are Chia Sisters products made?
Our products are produced in our solar-powered juicery in Nelson, New Zealand.
Where does Chia Sisters source its ingredients?
We work with the best quality ingredients sourced from local and international suppliers to produce the most nutritious and delicious products. Where possible, we partner with small producers across New Zealand to keep it local.
Sustainability
What does Zero Carbon mean?
Zero Carbon status recognises companies offsetting 100% of their emissions.
To achieve Zero Carbon status, we worked with the experts at Ekos, who measured our carbon emissions. Next, we found solutions for reducing our carbon emissions by using electric vehicles, installing solar panels, reducing waste, and limiting airfreight. During this process, we managed to offset 120% of our remaining carbon emissions by contributing to the local and sustainable Rameka Forest. This work rewarded us with Climate Positive status.
We have since built these sustainable processes into our Business Plan so that every business decision we make accounts for the impact on Earth's climate.
What does Climate Positive mean?
Climate Positive status recognises companies offsetting more than 120% of their emissions, meaning they do more than cover their tracks. This means that Chia Sisters' overall business activities reduce carbon in the atmosphere.
Is Chia Sisters packaging environmentally friendly?
Yes, we design with the end-life of our products in mind, manufacturing in amounts we know we’ll use while using as much recyclable packaging as possible.
Most of our glass bottles are made from recycled glass, and all of our bottles can be recycled. Our labels are made of paper, and our products’ lids are made from recyclable aluminium.
At our factory, our team collects any used aluminium lids and places them in a Lions Club collection bucket. These lids are then turned into scrap metal, with the proceeds going to Kidney Kids, a not-for-profit organisation providing support and services to children with kidney disease/disorders and their family/whanau. Read more here.